Operations Consulting

bringing your systems and processes to life—from strategy to reality. Whether you have a one-off project or need someone in-house, OUR OPERATIONS CONSULTING TEAM have the expertise to get sh*t done.

TAKE THE HEADACHE OUT OF YOUR BUSINESS

When you have bottlenecks in your business and you’re not sure how to solve them (or maybe you are the bottleneck)—call Chops.

Workflow & Process Optimization

Most businesses have few documented processes and no mapped systems. We’ll get your processes documented, streamlined, and automated, so your business is working behind the scenes, even when you’re not.

Human Resources & Recruiting

Do you dread hiring or training and the black hole of time it seems to take? Let our operations consulting team improve this experience by helping you create the tools to find the right candidates and streamline the onboarding, training and ongoing management process.

Project Management

We make projects stress-free by starting with a high level plan, and then breaking it down into each element to ensure every piece is tracked, tested, and completed on time, all while supporting your team with change management and full training.

Solutions for every element of your business:

Strategic planning
Vision & goal-setting
Establishing metrics & KPIs
Setting up & documenting effective systems & processes
Technology & automation
Developing & marketing effective pricing models
Improving profitability
Hiring & HR
Sales & client onboarding strategies & systems

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Would your company benefit from having a Fractional COO to help streamline, grow, and scale your business?

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Some of our Recent Projects

PROFiX Accounting & Strategy Ltd.

As the Fractional Director of Operations for PROFiX, we have led their operations and technology since 2021. This includes setting up a full tech stack (CRM, project management system, communication system, scheduling platform) and documenting and training the team on all new software. Mapping out their systems allowed us to create a company handbook of processes and a handbook for onboarding and offboarding processes.

As a result of operations consulting, strategic planning and focusing on business growth, PROFiX has seen a 160% increase in revenue, including experiencing a 68% increase in profits in the first quarter of implementing a new pricing structure.

Fractional Director of Operations for Accounting Firms in White Rock, BC, operations consultant

Working with Chops Consulting is a delight! They’ve taken all my operational problems and delivered tangible results at every turn. Celene requires no supervision—I can delegate anything to her and it gets turned around quickly, as good or as better as if I did it myself.

Having Chops run my operations gives me complete peace of mind that my business is on track to achieve our goals, so I can focus on my clients and delivering their best experience.

Anna DiBella,

CEO of PROFiX Accounting & Strategy Ltd.

Sculpt International B2B Social Media Marketing Agency in Iowa, operations consulting

At Sculpt — a B2B digital marketing agency – I had grand ideas for our processes and training but no time whatsoever to get it all done. [Chops] came in and with almost zero direction — just a lot of disjointed documents and recordings — assembled the best-documented process and training resources we’ve ever had. On top of that, [they] helped coach us through the process and gave us key advice on what we needed or didn’t need. When [they] saw we were struggling in another area [they] could help with, [they] didn’t hesitate to hop in there and continue to make our lives easier and business better.

Katelin Tiernan,

Managing Director, Sculpt Marketing

Sculpt Marketing

As Fractional Chief Operating Officer for Sculpt Marketing, we first mapped and documented all company-wide and project processes and then streamlined them, increasing efficiency, profitability, and reduced project times. We designed, created and implemented Sculpt’s hiring funnel, including hiring for at least 3 roles.

By running a full project profitability audit using operations consulting techniques, we identified large-scale projects that were losing money and implemented changes to immediately see profitability in these projects. Going forward, we helped Sculpt create a detailed scope and pricing calculator to ensure all new projects were profitable from day one.

rogue bookkeeping

We started working with Rogue Bookkeeping when she applied for her Digital Adoption Plan grant and was looking for a certified CDAP advisor. We analyzed their scope and timing of services to create a detailed pricing calculator and designed and set up a sales and client onboarding system (including setting up their CRM).

We’ve been fortunate to continue our working relationship with Megan and her team after her CDAP process was complete, and have consulted with Rogue Bookkeeping on hiring and training, as well as strategic business planning for future growth.

Dubsado CRM Set up, pricing calculators for service agencies, and hiring system support in Chilliwack, operations consultants Canada

We started working with Chops Consulting as part of our CDAP grant and couldn’t be happier with how things have gone! Their team is professional, and knowledgeable and met every challenge we threw at them. I’m so grateful to have them in my corner and look forward to making more of my problems their problems!

Megan Andersen,

CEO of Rogue Bookkeeping

Questions? We have answers.

Fractional COO / Fractional Director of Operations services allow businesses to access the expertise of a seasoned Chief Operating Officer on a part-time basis. Our fractional COOs work closely with your leadership team to develop and implement operational strategies, manage day-to-day operations, and drive business growth.

This is a perfect fit for businesses who need someone overseeing and improving their operations, but either don’t want a long-term hire, or don’t need somebody in that role 40 hours/week.

Not a problem! We have a thorough framework to audit and perform a SWOT analysis on each of your core business systems to determine what’s working, what’s not, and what could be improved.

Not only will you have a list of recommendations to streamline and improve your firm’s operations, but they will be sorted by priority and ease of implementation. This means you’ll have a mix of “quick fixes” you can start doing right away to get you on the right track, as well as a list of future priorities to plan for.

Business coaching primarily focuses on developing the skills, mindset, and capabilities of individuals within an organization. It aims to enhance leadership abilities, improve communication skills, foster personal growth, and drive professional development.

On the other hand, operations consulting concentrates on optimizing processes, systems, and overall operational efficiency within a business. It involves analyzing current practices, identifying areas for improvement or cost reduction, implementing new strategies or technologies, streamlining workflows, and enhancing productivity.

We offer both, depending on what your needs are.

You are not alone! Most of our clients come to us because they have operational or tech problems, but they DON’T have the time to learn how to fix them and do it themselves. Heck, many of our clients DO have the skills to solve them, but they/their teams are at capacity with their daily workload and simply don’t have the time.

The good news is that we do. With minimal direction or input, we can gather what we need from you, roll up our sleeves, and dive in to do all the hard work. We already know the right questions to ask, so we come to meetings prepared to get exactly the information we need from you, to bug you as little as possible.

When done, we deliver our results all wrapped with a bow – training, processes, and walkthrough video. We (figuratively) hand you the keys to your car – shiny and new and ready to drive away in.

Ready to get started?

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