Your Expert Ops Team
With our operational genius and business consulting on your side, you can focus on what you do best—growing your business. We are here to support you every step of the way and help you achieve your goals. Let us take care of the operational details so that you can focus on the big picture.
Whatever is holding your business back, we’ll fix it.
What really gets us going is taking messy, outdated, or broken business operations and turning them into well-oiled systems.
Even if you’re doing well (because hey, you’re a rockstar at what you do), you may realize that some of your technology could use an upgrade, or find you’re outgrowing your existing setup. Those wasted minutes from inefficient processes and lack of automations can really add up.
Maybe you’re losing leads and potential clients are falling through the cracks because what worked in the past can’t keep up with your current volume. Or hey, things are going pretty good… Only you don’t really know for sure because you don’t track any KPIs or have a dashboard that reliably shows the health of your business.
Heck, maybe your company is a well-oiled machine, but yet despite that you never seem able to get around to doing X, Y, Z because your team is at capacity. Whatever is holding your business back, our operations consulting firm can help.
Business Consulting Across Industries
We have a diverse team with a wide range of professional backgrounds – including government administration, law firm management, manufacturing and logistics, healthcare operations, finance, education, and commercial real estate. Although we work with businesses across all sectors Canada-wide, here are a few notable sectors in which we specialize.
Our “Special Sauce” is Reflected in Our Core Values
Proactive Efficiency
We dive deep into your business, goals, and roadblocks so we can create systems that not only solve your current problems, but serve your future needs as well.
Innovative Solutions
One size does not fit all; we think outside the box to offer you a customized approach and tailored solutions to meet your unique needs. We provide high-level strategy and implementation.
Simplify & Streamline
Improving your business doesn’t mean adding more tech – it means using what you’ve got to maximize effectiveness and eliminate bottlenecks in your workflow.
End-to-end Customer Experience
We prioritize clear and consistent communication and support our clients at every stage. You’ll have our support long after your project is complete.
We Get Sh!t Done
We deliver tangible results, with a relentless dedication to achieving concrete and impactful outcomes for our clients.
Awards & Accomplishments
Langley Chamber of Commerce Business Excellence Awards Finalist 2023
Canadian Choice Awards Winner 2024
Langley Chamber of Commerce Business Excellence Awards Winner 2024 – Entrepreneurial Excellence
CCA Winner 2024
Best Marketing Agency in Langley
Meet the Team
Celene Hoag
Founder & CEO
Celene brings a unique blend of big-picture thinking and attention to detail to enhance efficiency and profitability for small and medium-sized businesses. With her background managing and scaling businesses, there’s nothing she can’t do.
Melodie Dewsbury
marketing Manager
Melodie transforms businesses’ online presence with creative flair. A former educator turned digital marketing expert, she’s helped hundreds of entrepreneurs shine online since 2019.
Jacqui Murtough
CLIENT PROJECTS MANAGER
Jacqui’s made it her career’s mission to keep big bosses on target and in check, tackling their tech and operations obstacles with a smile on her face. She’s our OG “getting sh*t done” employee.
Halynn Bains
marketing specialist
With a background ranging from legal operations to veterinary management, Halynn is prepared to tackle any challenge that comes her way. Whether it be tech conversions or marketing strategy, she’s always eager to dive in and take charge.
Nicki Verheul
Legal operations specialist
Nicki brings a unique blend of over 15 years of legal and 8 years of marketing experience to Chops Consulting. A true go-getter, there isn’t anything she isn’t willing to learn or tackle to help her clients boost their operations and/or online presence.
Jennifer Sangster
Senior operations specialist
Whether it’s reducing costs, assessing trade and regulatory risks, or finding creative ways to scale, Jennifer enthusiastically tackles complex business challenges of the kind most would run screaming from.
Cecelia Fraser
Marketing Specialist
Cecelia is a social media strategist with a creative streak a mile wide. Backed by a diverse background in retail, beauty, and business, she’s spent the last three years helping small and medium-sized brands build thriving online communities. Known for turning vague ideas into standout content, Cecelia brings clarity, strategy, and heart to every brand she works with.
