The team behind your operations
Established law firms, real estate firms, and other professional services businesses tend to reach a point where the way they have always worked stops working. If your business has outgrown your technical stack, marketing strategy, or operations, and you don’t have time to fix it, that’s where Chops comes in. We have built a team to support leaders ready to invest in what comes next.
Operations consultants to help – when the way you have always worked stops working
Most of our clients come to us with one of three problems. Operations that have not kept up with how the business has grown. Technology that costs more in workarounds than the next system would cost to buy. Marketing that brings in the wrong clients or not enough of the right ones.
Sometimes it shows up as inefficiency. Processes that used to take ten minutes now take an hour because nothing has been automated. Sometimes it shows up at the front of the business. Leads come in but the firm cannot move on them fast enough, and they go elsewhere. Sometimes the firm is performing well but no one can say for sure, because there are no KPIs tracked and no dashboard to read.
And sometimes the business is running well, but the team is at full capacity. The strategic work, the project the partners have been talking about for six months, the new service line that should have launched last year, none of it can move because there is no one with the time to move it.
Whatever the entry point, the work is the same. We find what is no longer working and we fix it. That is the operations consulting work Chops does best.
Business Consulting Across Industries
We have a diverse team with a wide range of professional backgrounds – including government administration, law firm management, manufacturing and logistics, healthcare operations, finance, education, and commercial real estate. Although we work with businesses across all sectors Canada-wide, here are a few notable sectors in which we specialize.
Our “Special Sauce” is Reflected in Our Core Values
Proactive Efficiency
We dive deep into your business, goals, and roadblocks so we can create systems that not only solve your current problems, but serve your future needs as well.
Innovative Solutions
One size does not fit all; we think outside the box to offer you a customized approach and tailored solutions to meet your unique needs. We provide high-level strategy and implementation.
Simplify & Streamline
Improving your business doesn’t mean adding more tech – it means using what you’ve got to maximize effectiveness and eliminate bottlenecks in your workflow.
End-to-end Customer Experience
We prioritize clear and consistent communication and support our clients at every stage. You’ll have our support long after your project is complete.
We Get Sh!t Done
We deliver tangible results, with a relentless dedication to achieving concrete and impactful outcomes for our clients.
Awards & Accomplishments
Langley Chamber of Commerce Business Excellence Awards Finalist 2023
CCA Winner 2024
Best Business Consultants in Langley
Langley Chamber of Commerce Business Excellence Awards Winner 2024 – Entrepreneurial Excellence
CCA Winner 2025
Best Marketing Agency in Langley
Langley Chamber of Commerce Business Excellence Awards Finalist 2025
Meet the Team
Celene Hoag
Founder & CEO
Celene brings a unique blend of big-picture thinking and attention to detail to enhance efficiency and profitability for small and medium-sized businesses. With her background managing and scaling businesses, there’s nothing she can’t do.
Jennifer Sangster
Senior operations specialist
Whether it’s reducing costs, assessing trade and regulatory risks, or finding creative ways to scale, Jennifer enthusiastically tackles complex business challenges of the kind most would run screaming from.
Jacqui Murtough
CLIENT PROJECTS MANAGER
Jacqui’s made it her career’s mission to keep big bosses on target and in check, tackling their tech and operations obstacles with a smile on her face. She’s our OG “getting sh*t done” employee.
Cecelia Fraser
Marketing Specialist
Cecelia is a social media strategist with a creative streak a mile wide. Backed by a diverse background in retail, beauty, and business, she’s spent the last three years helping small and medium-sized brands build thriving online communities. Known for turning vague ideas into standout content, Cecelia brings clarity, strategy, and heart to every brand she works with.
Our Commitments
We believe that inclusive collaboration makes our work and our communities stronger and are dedicated to meaningful action in support of equity and justice, which is why we are committed to fostering a diverse, inclusive, and equitable environment. It’s important to us that all individuals feel seen, heard, and respected.
We respectfully acknowledge that our main office is located on the traditional, ancestral, and unceded territory of the Kwantlen, Katzie, Semiahmoo, and Matsqui First Nations. As a company that operates virtually across Canada, we also recognize the diverse Indigenous Nations whose lands we work and connect from.
